At MotorcycleGearPro, we stand behind our premium motorcycle gear like we stand behind our riding community. If any product doesn’t meet your expectations, our hassle-free return process ensures you’re back on track quickly.

Our Return Promise

We offer 15-day returns from the date of delivery for most items. All returned items must be:

  • In original, unused condition
  • With all tags and packaging intact
  • Accompanied by proof of purchase

Rider Note: For safety reasons, certain items marked below cannot be returned unless defective.

Step-by-Step Return Process

1. Initiate Your Return

Email our Rider Support Team at [email protected] within 15 days of delivery with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer exchange or refund

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Dear Rider Support,

I would like to initiate a return for the following item(s) from order #[Your Order Number]:

– [Product Name], Size: [Size], Qty: [Quantity]

Reason for return: [Please specify – sizing, defective item, etc.]

I would prefer: [Refund / Exchange for [Product Name & Size]]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

2. Receive Return Authorization

Within 1 business hour (our standard response time), you’ll receive:

  • Return Authorization Number (RMA)
  • Prepaid return label (for defective items)
  • Instructions for packaging

3. Ship Your Return

For standard returns (non-defective items):

  • Pack items securely in original packaging
  • Include all accessories and documentation
  • Ship to: Motorcycle Equipment Store, 2609 Concord Street, Charlotte, US 28209
  • Recommended carriers: DHL, FedEx, or EMS with tracking

4. Processing Your Return

Once received at our warehouse:

  • Inspection completed within 2 business days
  • Refund or exchange processed immediately after approval

Refund Timeline & Methods

Your refund will be processed within 3-5 business days after we receive and approve your return. The refund method depends on your original payment:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days to reflect on your statement
  • PayPal: 1-3 business days to your PayPal account

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For size exchanges or different product requests:

  1. Follow the standard return process above
  2. Clearly state your exchange preference in your email
  3. We’ll ship the replacement item once the return is received
  4. You’ll only be charged for any price difference

Expedited shipping is available for exchanges at additional cost.

Non-Returnable Items

For rider safety and hygiene reasons, the following items cannot be returned unless defective:

  • Ear Plugs (opened packages)
  • Chain Care products (opened containers)
  • Helmet/Accs Lock (if packaging seal is broken)
  • Body Armour (if protective film is removed)

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately with photos of the damage
  2. We’ll provide a prepaid return label
  3. Receive replacement or full refund (your choice)

International Returns

For riders outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Customs documentation must be marked “Returned Goods”
  • Refunds will be issued minus original shipping costs

Pro Tip: Consider our Size Guide before ordering to minimize returns. Our Rider Support team is available to help with sizing questions.

Contact Our Rider Support

For any return questions, contact our gear experts:

Email: [email protected]
Motorcycle Equipment Store
2609 Concord Street, Charlotte, US 28209

Ride protected, shop confidently.
– The MotorcycleGearPro Team