Welcome to MotorcycleGearPro’s FAQ section! We’re riders just like you, and we’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our rider-support team is always ready to help at [email protected].
About Our Products
What types of motorcycle gear do you specialize in?
We focus on premium riding gear including helmets, body armour, gloves, boots, base layers, and bike accessories from top brands like Alpinestars, Bering, and Givi. Our selection is curated for riders who demand performance and protection.
Do you carry products for all types of motorcycles?
Yes! Our gear is designed to work across motorcycle types, from sport bikes to cruisers. We offer universal fit accessories and brand-specific items to suit various riding styles.
How do I choose the right size for protective gear?
Each product page includes detailed sizing charts. For helmets, we recommend measuring your head circumference. When in doubt between sizes for armour or clothing, we suggest sizing up for comfort over layers.
Ordering & Account
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders, save preferences, and speeds up future purchases.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email. You’ll receive instructions to create a new password within minutes.
Can I modify or cancel my order after placing it?
Contact us immediately at [email protected] if you need to change your order. We process orders quickly, so changes may not always be possible once processing begins.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers.
Why was my payment declined?
This is usually due to insufficient funds, incorrect card details, or your bank’s security measures. Contact your card issuer or try an alternative payment method.
Shipping & Delivery
What shipping options do you offer?
Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
Free Shipping: EMS delivery on orders over $50 (15-25 business days after dispatch)
Expedited options available – email us for details!
How long does order processing take?
We carefully prepare your gear within 1-2 business days before shipping. You’ll receive tracking info when your package leaves our Charlotte, NC warehouse.
Do you ship internationally?
Yes! We ship worldwide except to some remote areas in Asia and other locations. International orders may face additional customs delays.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Click the link to follow your package’s journey to your doorstep.
Returns & Exchanges
What’s your return policy?
We offer a hassle-free 15-day return policy from the delivery date. Items must be unused, in original packaging with all tags attached.
How do I initiate a return?
Contact our customer service at [email protected] within 15 days of delivery. We’ll provide return instructions and process your refund once we receive the item.
Are there any non-returnable items?
For safety reasons, ear plugs and certain hygiene-sensitive items cannot be returned unless defective.
How long do refunds take?
Refunds are processed within 3-5 business days after we receive your return. Your bank may take additional time to post the credit.
Still Have Questions?
Our rider-support team is available at [email protected] to help with any other questions. We’re committed to getting you the gear you need for your next adventure!
Ride safe,
The MotorcycleGearPro Team